Unresolved outages or outages within the past 2 weeks.
| Type: |
Planned |
| Time: |
10/26/2009 4:00:00 PM |
| Est. Duration: |
0-30 minutes |
| Subject: |
Idaho Falls UI - ISU link outage |
| Description: |
The etherswitch module in the Idaho Falls 3825 will receive an IOS update. This will cause a brief outage to the link between UIIF and ISU.
-- stevend
-- stevend
|
| Resolution Time: |
10/26/2009 4:15:00 PM |
| Resolution: |
IOS upgrade complete.
-- stevend
|
| Type: |
Planned |
| Time: |
10/27/2009 5:05:00 PM |
| Est. Duration: |
30-60 minutes |
| Subject: |
Webserver WebSA3 |
| Description: |
The web server websa3 will have some maintenance work on Tuesday, 10/27/09 at 5:05 PM to change out software used for forwarding system event logs and IIS logs to Splunk.
The maintenance work may affect web services. If services are affected, all web sites on the server may drop existing connections and refuse new connections until the maintenance work is complete. Affected web sites would be;
www.apps.uidaho.edu
vmobile.uidaho.edu
www.vmobile.uidaho.edu
www.labs.uidaho.edu
www.compsci.uidaho.edu
www.r25.uidaho.edu
www.cs.uidaho.edu
www4.dfa.uidaho.edu
www.itsdownloads.uidaho.edu
www.outreach.uidaho.edu
www.onsite.uidaho.edu
www.PrintOnline.uidaho.edu
www.dfa.uidaho.edu
www3.dfa.uidaho.edu
www.registrar.uidaho.edu
www.directory.uidaho.edu
directory.uidaho.edu
www.auxit.uidaho.edu
auxit.uidaho.edu
www.charolais.uidaho.edu
www.nations.uidaho.edu
nations.uidaho.edu
www.image.fs.uidaho.edu
image.fs.uidaho.edu
www.training.uidaho.edu
www.sites.uidaho.edu
www.tracker.uidaho.edu
tracker.uidaho.edu
www.ctctitanium.uidaho.edu
www.ixl.uidaho.edu
ixl.uidaho.edu
www.helpdesk.uidaho.edu
helpdesk.uidaho.edu
www.support.uidaho.edu
support.uidaho.edu
www.bioregionalplanning.uidaho.edu
airvandalsetup.uidaho.edu
-- kreagan
-- kreagan
|
| Resolution Time: |
10/27/2009 5:35:00 PM |
| Resolution: |
The old software has been removed.
The new software has been installed.
WebSA3 is up and available.
No outage was experienced.
-- kreagan
|
| Type: |
Current |
| Time: |
10/28/2009 4:40:00 PM |
| Est. Duration: |
0-30 minutes |
| Subject: |
Hard line cut, all phones and Date offline at Golf Course |
| Description: |
Construction near the golf course has cut all the phone and data lines that lead to the building. There is no known estimated repair time. All data and phone for the Golf Course is offline.
-- rusca
Verizon has estimated a 10:00AM repair time for Golf Course.
-- rusca
-- rusca
|
| Resolution Time: |
10/29/2009 11:59:00 AM |
| Resolution: |
ISDN, and assuming phones are back online.
-- rusca
|
| Type: |
Planned |
| Time: |
10/28/2009 11:00:00 PM |
| Est. Duration: |
1-2 hours |
| Subject: |
Network Outage: Idaho Falls IRON connection |
| Description: |
The IRON network team will be replacing a faulty network switch in Idaho Falls. This outage will only affect Idaho Falls servers in the IRON network. The outage is be last less than one hour.
-- jemes
-- stevend
|
| Resolution Time: |
10/29/2009 |
| Resolution: |
Maintenance window closed. Switch replacement was deferred until another time.
-- stevend
|
| Type: |
Current |
| Time: |
10/29/2009 8:00:00 AM |
| Est. Duration: |
0-30 minutes |
| Subject: |
PROD Down |
| Description: |
Prod went down around 7:28 AM; Users reported form connection issues.
-- mschemmer
|
| Resolution Time: |
1/1/1900 7:57:00 AM |
| Resolution: |
Kyu restarted the Prod Database at 7:56 AM and full services restored by 7:57 AM
-- mschemmer
|
| Type: |
Planned |
| Time: |
10/29/2009 5:00:00 PM |
| Est. Duration: |
0-30 minutes |
| Subject: |
Risk of Outage: WAN Site QoS Implementation |
| Description: |
Netteam will be implementing priority queuing for video at the following sites:
Parma, Aberdeen, Carmen, and Caldwell: We are adding priority queuing for video, there is no outage expected.
Twin Falls, Boise, Idaho Falls, Coeur dAlene: Priority queuing for video will be unavailable for up to 5 minutes.
-- jwigent
-- jwigent
|
| Resolution Time: |
10/29/2009 5:15:00 PM |
| Resolution: |
Priority queuing implemented. Everything seems to be functioning correctly.
-- jwigent
|
| Type: |
Planned |
| Time: |
10/29/2009 5:05:00 PM |
| Est. Duration: |
1-2 hours |
| Subject: |
Multiple Building Wireless Firmware Upgrade |
| Description: |
The Network Team will be upgrading the firmware on the Cisco 1242 APs. There will be a brief outage for each of the access points while they reload after the upgrade. All buildings on the Moscow campus will be affected.
Monitoring will be disabled.
-- bhays
-- bhays
|
| Resolution Time: |
10/29/2009 6:25:00 PM |
| Resolution: |
All devices have been successfully upgraded. Monitoring is enabled.
-- bhays
|
| Type: |
Planned |
| Time: |
10/30/2009 6:00:00 AM |
| Est. Duration: |
24+ hours |
| Subject: |
STAG database unavailable |
| Description: |
The staging database will be unavailable from Friday 6:00am thru Saturday 10:00am for the dress-rehearsal run of implementing the HR Banner module re-engineering.
-- kyul
-- kyul
|
| Resolution Time: |
10/31/2009 8:00:00 PM |
| Resolution: |
STAG database is started in normal mode.
-- kyul
|
| Type: |
Current |
| Time: |
11/3/2009 6:39:00 AM |
| Est. Duration: |
1-2 hours |
| Subject: |
Power is out at Phi Gamma Delta house A closet |
| Description: |
Power went out at 11/03/2009 04:36:02.
11/03/2009 06:16:01 PollAPCUPSDevice(452AU): Warning - UPS has been running on batteries for 1:43:23.52! Capacity is 2%, Remaining runtime is 0:01:00.0
UPS held until just after 6:16AM.
When the house restores power the network will come back on its own.
-- rusca
-- jemes
|
| Resolution Time: |
11/3/2009 9:45:00 AM |
| Resolution: |
power was restored.
-- jemes
|
| Type: |
Current |
| Time: |
11/6/2009 7:52:00 AM |
| Est. Duration: |
0-30 minutes |
| Subject: |
PROD down |
| Description: |
At 7:22, IPMonitor reported that production was down.
-- mschemmer
|
| Resolution Time: |
1/1/1900 7:48:00 AM |
| Resolution: |
Shutdown and then restarted PROD. Database was back up at 7:48AM
-- mschemmer
|
| Type: |
Planned |
| Time: |
11/6/2009 5:30:00 PM |
| Est. Duration: |
1-2 hours |
| Subject: |
Blackboard Outage |
| Description: |
In coordination with oracle critical patch updates, production Blackboard services will be unavailable while the underlying database is patched.
-- ad\davids
-- ad\kari
|
| Resolution Time: |
11/6/2009 7:04:00 PM |
| Resolution: |
Blackboard is back online.
-- ad\kari
|
| Type: |
Planned |
| Time: |
11/6/2009 6:00:00 PM |
| Est. Duration: |
1-2 hours |
| Subject: |
Production Oracle quarterly patches |
| Description: |
Production oracle databases and application servers will be patched with October critical patch updates. Services impacted include production Banner, Vandalweb, Famis, Ospre, Pinnacle, Blackboard, TIO, Footprints, etc.
-- kyul
-- kyul
|
| Resolution Time: |
11/6/2009 7:00:00 PM |
| Resolution: |
Oracle databases and application servers have been patched.
-- kyul
|
| Type: |
Planned |
| Time: |
11/6/2009 7:00:00 PM |
| Est. Duration: |
0-30 minutes |
| Subject: |
footprints brief outage. |
| Description: |
System settings need to be adjusted on the machine running footprints. Implementation will require a reboot, resulting in a brief outage of the footprints service.
-- rfaux
-- rfaux
|
| Resolution Time: |
11/6/2009 7:24:00 PM |
| Resolution: |
Machine has been rebooted and the footprints service is available.
-- rfaux
|
| Type: |
Planned |
| Time: |
11/9/2009 5:00:00 PM |
| Est. Duration: |
1-2 hours |
| Subject: |
Brief Web Server Outage |
| Description: |
On Monday 11/9/09 at 5:00 PM there will be a brief web server outage on WebSA3 while a site is upgraded from .NET 1.1 to .NET 2.0. This upgrade will result in a brief server outage. During this outage, all existing browser sessions will be dropped and no new connections will be accepted. The affected web sites are below.
www.apps.uidaho.edu
vmobile.uidaho.edu
www.vmobile.uidaho.edu
www.labs.uidaho.edu
www.compsci.uidaho.edu
www.r25.uidaho.edu
www.cs.uidaho.edu
www4.dfa.uidaho.edu
www.itsdownloads.uidaho.edu
www.outreach.uidaho.edu
www.onsite.uidaho.edu
www.PrintOnline.uidaho.edu
www.dfa.uidaho.edu
www3.dfa.uidaho.edu
www.registrar.uidaho.edu
www.directory.uidaho.edu
directory.uidaho.edu
www.auxit.uidaho.edu
auxit.uidaho.edu
www.charolais.uidaho.edu
www.nations.uidaho.edu
nations.uidaho.edu
www.image.fs.uidaho.edu
image.fs.uidaho.edu
www.training.uidaho.edu
www.sites.uidaho.edu
www.tracker.uidaho.edu
tracker.uidaho.edu
www.ctctitanium.uidaho.edu
www.ixl.uidaho.edu
ixl.uidaho.edu
www.helpdesk.uidaho.edu
helpdesk.uidaho.edu
www.support.uidaho.edu
support.uidaho.edu
www.bioregionalplanning.uidaho.edu
airvandalsetup.uidaho.edu
-- kreagan
|
| Resolution Time: |
|
| Resolution: |
-- kreagan
|
|
|
