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  UI Outages   

Unresolved outages or outages within the past 2 weeks.
 
Type: Planned
Time: 11/9/2009 12:12:00 PM
Est. Duration: 5-24 hours
Subject: PROD Outage for Banner HR Implementation
Description: The PROD database will be unavailable from 5PM on Friday night to approximately noon on Saturday while changes for the Banner HR module re-implementation are applied and tested. This will impact any application hosted from the PROD database, including Banner, VandalWeb, FAMIS, TIO, Parking (AIMS), and R25. -- bborcher
Resolution Time: 11/13/2009 5:00:00 PM
Resolution: -- bborcher

Type: Current
Time: 11/9/2009 4:01:00 PM
Est. Duration: 0-30 minutes
Subject: S: Drive not being mapped for new sessions
Description: AD users authenticating to AD between 4:00 PM to 4:30 PM today were refused access to either thier S: drive or to the UNC path \\files.uidaho.edu\shared. -- kreagan
Resolution Time: 11/9/2009 4:31:00 PM
Resolution: The issue has been resolved, if a user does not have access to their S: drive, a log off and log on will be necessary. The issue arose when an additional SPN was assigned to the AD object "files" -- kreagan

Type: Current
Time: 11/9/2009 4:01:00 PM
Est. Duration: 0-30 minutes
Subject: S: Drive not being mapped for new sessions
Description: AD users authenticating to AD between 4:00 PM to 4:30 PM today were refused access to either thier S: drive or to the UNC path \\files.uidaho.edu\shared. -- kreagan
Resolution Time: 11/9/2009 4:31:00 PM
Resolution: The issue has been resolved, if a user does not have access to their S: drive, a log off and log on will be necessary. The issue arose when an additional SPN was assigned to the AD object "files" -- kreagan

Type: Planned
Time: 11/9/2009 5:00:00 PM
Est. Duration: 1-2 hours
Subject: Brief Web Server Outage
Description: On Monday 11/9/09 at 5:00 PM there will be a brief web server outage on WebSA3 while a site is upgraded from .NET 1.1 to .NET 2.0. This upgrade will result in a brief server outage. During this outage, all existing browser sessions will be dropped and no new connections will be accepted. The affected web sites are below. www.apps.uidaho.edu vmobile.uidaho.edu www.vmobile.uidaho.edu www.labs.uidaho.edu www.compsci.uidaho.edu www.r25.uidaho.edu www.cs.uidaho.edu www4.dfa.uidaho.edu www.itsdownloads.uidaho.edu www.outreach.uidaho.edu www.onsite.uidaho.edu www.PrintOnline.uidaho.edu www.dfa.uidaho.edu www3.dfa.uidaho.edu www.registrar.uidaho.edu www.directory.uidaho.edu directory.uidaho.edu www.auxit.uidaho.edu auxit.uidaho.edu www.charolais.uidaho.edu www.nations.uidaho.edu nations.uidaho.edu www.image.fs.uidaho.edu image.fs.uidaho.edu www.training.uidaho.edu www.sites.uidaho.edu www.tracker.uidaho.edu tracker.uidaho.edu www.ctctitanium.uidaho.edu www.ixl.uidaho.edu ixl.uidaho.edu www.helpdesk.uidaho.edu helpdesk.uidaho.edu www.support.uidaho.edu support.uidaho.edu www.bioregionalplanning.uidaho.edu airvandalsetup.uidaho.edu -- kreagan -- kreagan
Resolution Time: 11/9/2009 5:15:00 PM
Resolution: The website has been updated to .NET 2.0, all sites are back up and monitoring is shows all green. -- kreagan

Type: Planned
Time: 11/10/2009 8:00:00 AM
Est. Duration: 0-30 minutes
Subject: Mailman Web interface
Description: ITS will be restarting Apache on server bulkmail.its.uidaho.edu in order to install a new certificate for the Web interface to the mailman lists at www.lists.uidaho.edu. The service restart is expected to take about 30 seconds. During the restart, mailman will continue to process messages normally, but the Web interface will not be available to end users. This means that list owners will not be able to approve held messages or make changes to their list settings until the Apache service is fully back online. Once the certificate is installed and the service is online, the functionality of mailman is not expected to change. -- daves ---UPDATE--- We are troubleshooting an error message Apache is returning with the new cert. In the meantime, the old certificate has been reinstalled and services brought back online. -- daves -- daves
Resolution Time: 11/10/2009 8:48:00 AM
Resolution: The new certificate is in place and mailman services are back online. -- daves

Type: Current
Time: 11/10/2009 11:00:00 AM
Est. Duration: 1-2 hours
Subject: DNS resolution failure for www.avantserve.com
Description: UI hosts cannot resolve www.avantserve.com hostname. -- jemes
Resolution Time: 11/10/2009 12:15:00 AM
Resolution: The Network team flushed the cache on the ITS DNS severs and the DNS resolution of www.avantserve.com entries started working again. The network team will be doing further investigation into the cause of this problem. -- jemes

Type: Current
Time: 11/10/2009 3:30:00 PM
Est. Duration: 0-30 minutes
Subject: Update: Network performance problems for ITS Servers and UI VPN
Description: -- update as of 10am, November 11th. After further investigation, the performance problems experienced by several ITS servers (listed below) and the UI VPN gateway were due to a short duration network DDoS attack against a VPN client IP address. All the affected servers were on the same router interface card. When the DDoS had consumed all the buffers on that gigabit ethernet card, all hosts connected to that card started to experience high levels of packet discards. The duration of the DDoS traffice was 20-30 minutes. The high level of Multicast traffic that was experienced on the VLANs (listed below) appears to have been unrelated to the heavy packet discards that caused the server performance problems at approximately 4pm. -- update as of 5:00pm , November 10th Network Performance should be back to normal. The network team found that an excessive volume of IP Multicast traffic hit a peak at around 4pm, at which time it caused a high level of network packet discards for many ITS servers. The network problems stopped when the uplink for one ITS Network Team test switch was shutdown. The network team is collecting a list of servers that experienced network performance problems. The network team is also investigating the source of the excessive IP Multicast traffic. -- original problem statement The UI VPN Gateway and several ITS servers, including the Banner servers have had network Performance problems. The cause is unknown the Network team is investigating the cause. -- jemes
Resolution Time: 11/10/2009 4:15:00 PM
Resolution: -- resolution update as of 10am, November 11th. After further investigation, the performance problems experienced by several ITS servers (listed below) and the UI VPN gateway were due to a short duration network DDoS attack against a VPN client IP address. All the affected servers were on the same router interface card. When the DDoS had consumed all the buffers on that gigabit ethernet card, all hosts connected to that card started to experience high levels of packet discards. The duration of the DDoS traffice was 20-30 minutes. The high level of Multicast traffic that was experienced on the VLANs (listed below) appears to have been unrelated to the heavy packet discards that caused the server performance problems at approximately 4pm. --- original resolution at 5pm, Nov 10th. This issue has been resolved. The network team will not re-connect the test switch until the source of this problem is thoroughly understood. The following servers experienced a big jump in discarded packets around 4pm: Fig Buzzard Rogue ADDC3 UI VPN public UI VPN private BannerDB1 BannerAPP1 Banner1 Galmalib2 Also the following VLANs experienced excessive IP Multicast Traffic from 1pm to 4pm: vlan 397 (snmp Network) C77 B24 C176 C117 vlan 407 A3 - Ag Science vlan419 - Renfrew vlan421 - Law vlan422 - Kibbie Dome vlan429 - Facilities Management B40 vlan441 Audio Video Protected Network vlan444 - Lib Printer network -- jemes

Type: Current
Time: 11/10/2009 3:45:00 PM
Est. Duration: unknown
Subject: Network performance problems for ITS Servers and UI VPN
Description: -- update as of 5:00pm. Network Performance should be back to normal. The network team found that an excessive volume of IP Multicast traffic hit a peak at around 4pm, at which time it caused a high level of network packet discards for many ITS servers. The network problems stopped when the uplink for one ITS Network Team test switch was shutdown. The network team is collecting a list of servers that experienced network performance problems. The network team is also investigating the source of the excessive IP Multicast traffic. -- The UI VPN Gateway and several ITS servers, including the Banner servers have had network Performance problems. The cause is unknown the Network team is investigating the cause. -- jemes
Resolution Time: 11/10/2009 4:15:00 PM
Resolution: This issue has been resolved. The network team will not re-connect the test switch until the source of this problem is thoroughly understood. The following servers experienced a big jump in discarded packets around 4pm: Fig Buzzard Rogue ADDC3 UI VPN public UI VPN private BannerDB1 BannerAPP1 Banner1 Galmalib2 Also th following VLANs experienced heavy discards around 4pm: vlan 397 (snmp Network) C77 B24 C176 C117 vlan 407 A3 - Ag Science vlan419 - Renfrew vlan421 - Law vlan422 - Kibbie Dome vlan429 - Facilities Management B40 vlan441 Audio Video Protected Network vlan444 - Lib Printer network -- jemes

Type: Current
Time: 11/10/2009 3:52:00 PM
Est. Duration: 0-30 minutes
Subject: Oracle preproduction server not responding
Description: Preproduction databases are unreachable. The server is not responding. Systems team is looking at the issue. -- kyul -- kyul
Resolution Time: 11/10/2009 4:00:00 PM
Resolution: All oracle services are now available. Systems team is looking at the cause. -- kyul

Type: Planned
Time: 11/12/2009 5:00:00 AM
Est. Duration: 30-60 minutes
Subject: Idaho Falls WAN Migration
Description: The Idaho Falls site will be migrated onto the IRON connection. This will cause a brief outage. -- stevend -- stevend
Resolution Time: 11/12/2009 5:30:00 AM
Resolution: Migration complete. Confirmed with Dave Anderson that traffic is flowing over IRON link and video connections still come up. -- stevend

Type: Planned
Time: 11/12/2009 5:00:00 PM
Est. Duration: 1-2 hours
Subject: Exchange, Blackberry, and vandals.uidaho.edu Email account service outage
Description: On Thursday November 11 at 5 pm, ITS will begin applying security patches and other updates to servers hosting the following services. Exchange Vandals.uidaho.edu account synchronization Blackberry Enterprise Server SQL services hosted on msdb2 We will install Novembers Microsoft security updates, the latest version of SNMP Informant Advanced, and the latest version of Epilog. Exchange users will experience two 90 second outages while we move the Exchange cluster services between physical nodes. Properly configured Email clients will automatically reconnect after the outages. Blackberry users will experience a brief period of time during which their devices do not synchronize with their Exchange accounts while the Blackberry Enterprise server restarts. This is expected to last less than 5 minutes. Vandals.uidaho.edu Email will not be impacted, except for a brief period of time when password resets (from support.uidaho.edu) and new accounts will not be synchronized with the Microsoft servers while the MIIS server reboots. This is expected to take less than 5 minutes. SQL services hosted on msdb2 will also be unavailable for a short time while msdb2 is restarted. This impacts the Virtual Infrastructure Client. This outage is also expected to take less than 5 minutes. -- daves -- daves
Resolution Time: 11/12/2009 6:10:00 PM
Resolution: Patching has been completed. All services are online. -- daves

Type: Planned
Time: 11/13/2009 7:30:00 AM
Est. Duration: 0-30 minutes
Subject: Risk of Outage: HSRP Timer Adjustments
Description: This risk of outage covers network config changes slated to occur at two different times. On Friday between 7:30-8:00AM, NetTeam will adjust HSRP timers on Vlan234 (Network C140) to eliminate unnecessary state changes on lib6500. If the network remains stable and the issue is resolved after this adjustment, NetTeam will adjust HSRP timers likewise on all remaining interfaces in HSRP group 1 (i.e., Vlans 222, 259, 261, 281, 294, 296, 341, 342, 343, 378, 382, and 397) at 5:05PM. No outage expected during either change. -- kurts -- kurts
Resolution Time: 11/13/2009 6:15:00 PM
Resolution: All HSRP group 1 interfaces on lib6500/admin6500 have had their timers adjusted. No outages detected or state change events seen for over one hour. -- kurts

Type: Planned
Time: 11/13/2009 5:00:00 PM
Est. Duration: 5-24 hours
Subject: PROD Outage for Banner HR Implementation
Description: The PROD database will be unavailable from 5PM on Friday night to approximately noon on Saturday while changes for the Banner HR module re-implementation are applied and tested. This will impact any application hosted from the PROD database, including Banner, VandalWeb, FAMIS, TIO, Parking (AIMS), and R25. -- kyul -- kyul
Resolution Time: 11/14/2009 11:15:00 AM
Resolution: Re-implementation of Banner HR module has completed. -- kyul

Type: Planned
Time: 11/13/2009 6:00:00 PM
Est. Duration: 0-30 minutes
Subject: UI-Boise IWC Switch Reload
Description: At 6:00PM Pacific Time (7:00PM Mountain Time), NetTeam will modify the SDM template on hub778A1, the central switch/LAN router at UI-Boise. This config change requires a reload and will enable policy-based routing as required for future IRON integration. During the reload, network service will be interrupted for all nodes in Boise. -- kurts -- kurts
Resolution Time: 11/13/2009 6:20:00 PM
Resolution: The new SDM template has been configured and verified on hub778A1. All interface states have returned to normal. -- kurts

Type: Planned
Time: 11/13/2009 6:30:00 PM
Est. Duration: 30-60 minutes
Subject: Risk of Outage: UNIX web/ftp/shell services.
Description: The systems hosting these services require patching. This will be sequentially, so no outage is anticipated. Individual users may be disconnected as the servers are rebooted to implement the patches. -- rfaux -- rfaux
Resolution Time: 11/13/2009 7:00:00 PM
Resolution: Patching completed. No service outage seen. -- rfaux

Type: Planned
Time: 11/14/2009 10:00:00 AM
Est. Duration: 2-5 hours
Subject: Preproduction Banner database refresh
Description: Banner preproduction database PPRD will be refreshed from production PROD soon after the completion of the Banner HR re-implementation project. -- kyul -- kyul
Resolution Time: 11/14/2009 4:15:00 PM
Resolution: Preproduction database PPRD has been cloned from PROD. -- kyul

Type: Planned
Time: 11/15/2009 11:30:00 AM
Est. Duration: 0-30 minutes
Subject: Web Server Brief Outage
Description: The web server WebHA1 will be breifly offline while the Server Systems Team to address memory issues. All existing connections to the web server will be dropped and no new connections will be allowed until the outage is complete. The affected web sites are; www.phys.uidaho.edu www.engboi.uidaho.edu aee.ag.uidaho.edu. www.aee.ag.uidaho.edu. aee.its.uidaho.edu. www.nerl.uidaho.edu www.hr.uidaho.edu www.youthprograms.uidaho.edu www.northwestecology.uidaho.edu northwestecology.uidaho.edu www.lit.uidaho.edu www.webedit.uidaho.edu www.president.uidaho.edu www.provost.uidaho.edu www.cnrhome.uidaho.edu www.fssg.uidaho.edu www.vrt.uidaho.edu www.access.uidaho.edu www.health.uidaho.edu redriver.uidaho.edu www.redriver.uidaho.edu www.finance.uidaho.edu www.law.uidaho.edu www.ctc.uidaho.edu www.ncaa-cert.uidaho.edu www.jazz.uidaho.edu www.vice-provost.uidaho.edu www.purchasing.uidaho.edu www.itshome.uidaho.edu www.auditing.uidaho.edu www.cpb.uidaho.edu www.ucm.uidaho.edu www.cte.uidaho.edu www.biometrics.uidaho.edu www.classhome.uidaho.edu www.its.uidaho.edu www.armyrotc.uidaho.edu www.capp.uidaho.edu www.copyright.uidaho.edu www.baas.uidaho.edu www.dfm.uidaho.edu www.give.uidaho.edu www.campusmail.uidaho.edu www.fmstores.uidaho.edu www.contracts.uidaho.edu www.ub.uidaho.edu ub.uidaho.edu www.view.uidaho.edu view.uidaho.edu www.bcb.uidaho.edu www.blueribbon.uidaho.edu www.advservices.uidaho.edu www.trio.uidaho.edu www.scihome.uidaho.edu www.biosci.uidaho.edu. www.talentsearch.uidaho.edu. www.auxserv.uidaho.edu. www.iwrri.uidaho.edu. www.bti.uidaho.edu bti.uidaho.edu identityalert.uidaho.edu www.identityalert.uidaho.edu ebi.uidaho.edu www.ebi.uidaho.edu www.students.uidaho.edu www.supportui.uidaho.edu www.uro.uidaho.edu www.cbehome.uidaho.edu www.grad.uidaho.edu boise.uidaho.edu www.boise.uidaho.edu www.uihome.uidaho.edu www.geology.uidaho.edu www.sustainability.uidaho.edu www.nss.uidaho.edu www.admissions.uidaho.edu www.finaid.uidaho.edu www.gradadmissions.uidaho.edu gradadmissions.uidaho.edu www.bsas.uidaho.edu www.promo-tenure.uidaho.edu www.womensleadership.uidaho.edu www.4h.uidaho.edu www.4-h.uidaho.edu www.info.uidaho.edu info.uidaho.edu www.conferences.uidaho.edu www.nac.uidaho.edu www.iml.uidaho.edu www.sitef.uidaho.edu websource.uidaho.edu www.irf.uro.uidaho.edu coe.ed.uidaho.edu www.vandalsetup.uidaho.edu vandalsetup.uidaho.edu www.today.uidaho.edu sitecore6-prod.uidaho.edu www.uidaho.edu -- kreagan -- kreagan
Resolution Time: 11/15/2009 11:40:00 AM
Resolution: The immediate memory issues have been addressed. All web sites are up and available. -- kreagan

Type: Planned
Time: 11/15/2009 9:00:00 PM
Est. Duration: 0-30 minutes
Subject: Web Server Brief Outage
Description: The web server WebHA1 will be briefly offline to allow the Server Systems Team to address memory issues. All existing connections to the web server will be dropped and no new connections will be allowed until the outage is complete. The affected web sites are; www.phys.uidaho.edu www.engboi.uidaho.edu aee.ag.uidaho.edu. www.aee.ag.uidaho.edu. aee.its.uidaho.edu. www.nerl.uidaho.edu www.hr.uidaho.edu www.youthprograms.uidaho.edu www.northwestecology.uidaho.edu northwestecology.uidaho.edu www.lit.uidaho.edu www.webedit.uidaho.edu www.president.uidaho.edu www.provost.uidaho.edu www.cnrhome.uidaho.edu www.fssg.uidaho.edu www.vrt.uidaho.edu www.access.uidaho.edu www.health.uidaho.edu redriver.uidaho.edu www.redriver.uidaho.edu www.finance.uidaho.edu www.law.uidaho.edu www.ctc.uidaho.edu www.ncaa-cert.uidaho.edu www.jazz.uidaho.edu www.vice-provost.uidaho.edu www.purchasing.uidaho.edu www.itshome.uidaho.edu www.auditing.uidaho.edu www.cpb.uidaho.edu www.ucm.uidaho.edu www.cte.uidaho.edu www.biometrics.uidaho.edu www.classhome.uidaho.edu www.its.uidaho.edu www.armyrotc.uidaho.edu www.capp.uidaho.edu www.copyright.uidaho.edu www.baas.uidaho.edu www.dfm.uidaho.edu www.give.uidaho.edu www.campusmail.uidaho.edu www.fmstores.uidaho.edu www.contracts.uidaho.edu www.ub.uidaho.edu ub.uidaho.edu www.view.uidaho.edu view.uidaho.edu www.bcb.uidaho.edu www.blueribbon.uidaho.edu www.advservices.uidaho.edu www.trio.uidaho.edu www.scihome.uidaho.edu www.biosci.uidaho.edu. www.talentsearch.uidaho.edu. www.auxserv.uidaho.edu. www.iwrri.uidaho.edu. www.bti.uidaho.edu bti.uidaho.edu identityalert.uidaho.edu www.identityalert.uidaho.edu ebi.uidaho.edu www.ebi.uidaho.edu www.students.uidaho.edu www.supportui.uidaho.edu www.uro.uidaho.edu www.cbehome.uidaho.edu www.grad.uidaho.edu boise.uidaho.edu www.boise.uidaho.edu www.uihome.uidaho.edu www.geology.uidaho.edu www.sustainability.uidaho.edu www.nss.uidaho.edu www.admissions.uidaho.edu www.finaid.uidaho.edu www.gradadmissions.uidaho.edu gradadmissions.uidaho.edu www.bsas.uidaho.edu www.promo-tenure.uidaho.edu www.womensleadership.uidaho.edu www.4h.uidaho.edu www.4-h.uidaho.edu www.info.uidaho.edu info.uidaho.edu www.conferences.uidaho.edu www.nac.uidaho.edu www.iml.uidaho.edu www.sitef.uidaho.edu websource.uidaho.edu www.irf.uro.uidaho.edu coe.ed.uidaho.edu www.vandalsetup.uidaho.edu vandalsetup.uidaho.edu www.today.uidaho.edu sitecore6-prod.uidaho.edu www.uidaho.edu -- kreagan -- kreagan
Resolution Time: 11/15/2009 9:00:00 PM
Resolution: The outage is being canceled as the memory issue is not being experienced at this time. -- kreagan

Type: Planned
Time: 11/18/2009 6:00:00 PM
Est. Duration: 0-30 minutes
Subject: footprints brief outage.
Description: The web service on footprints1 requires a restart to implement a new certificate. The ticketing system will be unavailable until this completes. -- rfaux -- rfaux
Resolution Time: 11/18/2009 6:08:00 PM
Resolution: The new certificate has been installed and the ticketing system is operational. -- rfaux

Type: Planned
Time: 11/20/2009 1:00:00 PM
Est. Duration: 2-5 hours
Subject: UI-Boise IRON & BSU Network Migrations
Description: At 1PM Pacific Time (2PM Mountain Time), NetTeam will migrate UI-Boise (Idaho Water Center), Kimberly R&E, the GAR Building and Ada County R&E to a new, higher capacity IRON WAN circuit. Also, the link between UI-Boise and Boise State University (BSU) will be migrated to a new router. Nodes on networks routed to the Internet via BSU will be down during this migration, and other nodes at UI-Boise and the aforementioned remote centers will experience intermittent outages during this maintenance window. -- kurts -- kurts
Resolution Time: 11/20/2009 3:30:00 PM
Resolution: UI-Boise, Kimberly R&E center, and the GAR Building have been migrated to the IRON connection. BSU networks at Idaho Water Center have been migrated to the new router. -- kurts

Type: Planned
Time: 11/23/2009 7:00:00 AM
Est. Duration: 30-60 minutes
Subject: luminis1 outage.
Description: Luminis1 will be brought up to the same patch level as luminis3. During this period there may be multiple brief periods when this machine and it"s services are not available. -- rfaux
Resolution Time:  
Resolution: -- rfaux

Type: Planned
Time: 11/23/2009 1:30:00 PM
Est. Duration: 2-5 hours
Subject: Risk of Outage: ESX HA Cluster
Description: We will be working on the ESX HA Cluster. We will be adding and removing unused LUNS, which is a standard operating procedure. At worst, there may be some IO slowness for a short period of time. All VM hosts might be affected. -- stephanyb -- stephanyb
Resolution Time:  
Resolution: -- stephanyb -- stephanyb

Type: Planned
Time: 11/24/2009 7:00:00 AM
Est. Duration: 30-60 minutes
Subject: Brief splunk outage
Description: The version of splunk will be updated, requiring a service restart. -- rfaux
Resolution Time:  
Resolution: -- rfaux

Type: Planned
Time: 12/2/2009 11:01:00 PM
Est. Duration: 2-5 hours
Subject: Risk of Outage: Idaho Falls IRON
Description: On Dec 2nd and 3rd, Syringa will be doing work in Idaho Falls which may affect the IRON backbone link between Boise and Idaho Falls. The backbone network should switch to the alternate route causing a 50 millisecond disruption. Syringa will complete their work by 4am PT. -- jemes
Resolution Time:  
Resolution: -- jemes

Type: Planned
Time: 12/3/2009 11:00:00 PM
Est. Duration: 2-5 hours
Subject: Risk of Outage: Idaho Falls IRON
Description: On Dec 2nd and 3rd, Syringa will be doing work in Idaho Falls which may affect the IRON backbone link between Boise and Idaho Falls. The backbone network should switch to the alternate route causing a 50 millisecond disruption. Syringa will complete their work by 4am PT. -- jemes
Resolution Time:  
Resolution: -- jemes

 
 
   
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