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  UI Outages   

Unresolved outages or outages within the past 2 weeks.
 
Type: Planned
Time: 10/26/2009 4:00:00 PM
Est. Duration: 0-30 minutes
Subject: Idaho Falls UI - ISU link outage
Description: The etherswitch module in the Idaho Falls 3825 will receive an IOS update. This will cause a brief outage to the link between UIIF and ISU. -- stevend -- stevend
Resolution Time: 10/26/2009 4:15:00 PM
Resolution: IOS upgrade complete. -- stevend

Type: Planned
Time: 10/27/2009 5:05:00 PM
Est. Duration: 30-60 minutes
Subject: Webserver WebSA3
Description: The web server websa3 will have some maintenance work on Tuesday, 10/27/09 at 5:05 PM to change out software used for forwarding system event logs and IIS logs to Splunk. The maintenance work may affect web services. If services are affected, all web sites on the server may drop existing connections and refuse new connections until the maintenance work is complete. Affected web sites would be; www.apps.uidaho.edu vmobile.uidaho.edu www.vmobile.uidaho.edu www.labs.uidaho.edu www.compsci.uidaho.edu www.r25.uidaho.edu www.cs.uidaho.edu www4.dfa.uidaho.edu www.itsdownloads.uidaho.edu www.outreach.uidaho.edu www.onsite.uidaho.edu www.PrintOnline.uidaho.edu www.dfa.uidaho.edu www3.dfa.uidaho.edu www.registrar.uidaho.edu www.directory.uidaho.edu directory.uidaho.edu www.auxit.uidaho.edu auxit.uidaho.edu www.charolais.uidaho.edu www.nations.uidaho.edu nations.uidaho.edu www.image.fs.uidaho.edu image.fs.uidaho.edu www.training.uidaho.edu www.sites.uidaho.edu www.tracker.uidaho.edu tracker.uidaho.edu www.ctctitanium.uidaho.edu www.ixl.uidaho.edu ixl.uidaho.edu www.helpdesk.uidaho.edu helpdesk.uidaho.edu www.support.uidaho.edu support.uidaho.edu www.bioregionalplanning.uidaho.edu airvandalsetup.uidaho.edu -- kreagan -- kreagan
Resolution Time: 10/27/2009 5:35:00 PM
Resolution: The old software has been removed. The new software has been installed. WebSA3 is up and available. No outage was experienced. -- kreagan

Type: Current
Time: 10/28/2009 4:40:00 PM
Est. Duration: 0-30 minutes
Subject: Hard line cut, all phones and Date offline at Golf Course
Description: Construction near the golf course has cut all the phone and data lines that lead to the building. There is no known estimated repair time. All data and phone for the Golf Course is offline. -- rusca Verizon has estimated a 10:00AM repair time for Golf Course. -- rusca -- rusca
Resolution Time: 10/29/2009 11:59:00 AM
Resolution: ISDN, and assuming phones are back online. -- rusca

Type: Planned
Time: 10/28/2009 11:00:00 PM
Est. Duration: 1-2 hours
Subject: Network Outage: Idaho Falls IRON connection
Description: The IRON network team will be replacing a faulty network switch in Idaho Falls. This outage will only affect Idaho Falls servers in the IRON network. The outage is be last less than one hour. -- jemes -- stevend
Resolution Time: 10/29/2009
Resolution: Maintenance window closed. Switch replacement was deferred until another time. -- stevend

Type: Current
Time: 10/29/2009 8:00:00 AM
Est. Duration: 0-30 minutes
Subject: PROD Down
Description: Prod went down around 7:28 AM; Users reported form connection issues. -- mschemmer
Resolution Time: 1/1/1900 7:57:00 AM
Resolution: Kyu restarted the Prod Database at 7:56 AM and full services restored by 7:57 AM -- mschemmer

Type: Planned
Time: 10/29/2009 5:00:00 PM
Est. Duration: 0-30 minutes
Subject: Risk of Outage: WAN Site QoS Implementation
Description: Netteam will be implementing priority queuing for video at the following sites: Parma, Aberdeen, Carmen, and Caldwell: We are adding priority queuing for video, there is no outage expected. Twin Falls, Boise, Idaho Falls, Coeur dAlene: Priority queuing for video will be unavailable for up to 5 minutes. -- jwigent -- jwigent
Resolution Time: 10/29/2009 5:15:00 PM
Resolution: Priority queuing implemented. Everything seems to be functioning correctly. -- jwigent

Type: Planned
Time: 10/29/2009 5:05:00 PM
Est. Duration: 1-2 hours
Subject: Multiple Building Wireless Firmware Upgrade
Description: The Network Team will be upgrading the firmware on the Cisco 1242 APs. There will be a brief outage for each of the access points while they reload after the upgrade. All buildings on the Moscow campus will be affected. Monitoring will be disabled. -- bhays -- bhays
Resolution Time: 10/29/2009 6:25:00 PM
Resolution: All devices have been successfully upgraded. Monitoring is enabled. -- bhays

Type: Planned
Time: 10/30/2009 6:00:00 AM
Est. Duration: 24+ hours
Subject: STAG database unavailable
Description: The staging database will be unavailable from Friday 6:00am thru Saturday 10:00am for the dress-rehearsal run of implementing the HR Banner module re-engineering. -- kyul -- kyul
Resolution Time: 10/31/2009 8:00:00 PM
Resolution: STAG database is started in normal mode. -- kyul

Type: Current
Time: 11/3/2009 6:39:00 AM
Est. Duration: 1-2 hours
Subject: Power is out at Phi Gamma Delta house A closet
Description: Power went out at 11/03/2009 04:36:02. 11/03/2009 06:16:01 PollAPCUPSDevice(452AU): Warning - UPS has been running on batteries for 1:43:23.52! Capacity is 2%, Remaining runtime is 0:01:00.0 UPS held until just after 6:16AM. When the house restores power the network will come back on its own. -- rusca -- jemes
Resolution Time: 11/3/2009 9:45:00 AM
Resolution: power was restored. -- jemes

Type: Current
Time: 11/6/2009 7:52:00 AM
Est. Duration: 0-30 minutes
Subject: PROD down
Description: At 7:22, IPMonitor reported that production was down. -- mschemmer
Resolution Time: 1/1/1900 7:48:00 AM
Resolution: Shutdown and then restarted PROD. Database was back up at 7:48AM -- mschemmer

Type: Planned
Time: 11/6/2009 5:30:00 PM
Est. Duration: 1-2 hours
Subject: Blackboard Outage
Description: In coordination with oracle critical patch updates, production Blackboard services will be unavailable while the underlying database is patched. -- ad\davids -- ad\kari
Resolution Time: 11/6/2009 7:04:00 PM
Resolution: Blackboard is back online. -- ad\kari

Type: Planned
Time: 11/6/2009 6:00:00 PM
Est. Duration: 1-2 hours
Subject: Production Oracle quarterly patches
Description: Production oracle databases and application servers will be patched with October critical patch updates. Services impacted include production Banner, Vandalweb, Famis, Ospre, Pinnacle, Blackboard, TIO, Footprints, etc. -- kyul -- kyul
Resolution Time: 11/6/2009 7:00:00 PM
Resolution: Oracle databases and application servers have been patched. -- kyul

Type: Planned
Time: 11/6/2009 7:00:00 PM
Est. Duration: 0-30 minutes
Subject: footprints brief outage.
Description: System settings need to be adjusted on the machine running footprints. Implementation will require a reboot, resulting in a brief outage of the footprints service. -- rfaux -- rfaux
Resolution Time: 11/6/2009 7:24:00 PM
Resolution: Machine has been rebooted and the footprints service is available. -- rfaux

Type: Planned
Time: 11/9/2009 5:00:00 PM
Est. Duration: 1-2 hours
Subject: Brief Web Server Outage
Description: On Monday 11/9/09 at 5:00 PM there will be a brief web server outage on WebSA3 while a site is upgraded from .NET 1.1 to .NET 2.0. This upgrade will result in a brief server outage. During this outage, all existing browser sessions will be dropped and no new connections will be accepted. The affected web sites are below. www.apps.uidaho.edu vmobile.uidaho.edu www.vmobile.uidaho.edu www.labs.uidaho.edu www.compsci.uidaho.edu www.r25.uidaho.edu www.cs.uidaho.edu www4.dfa.uidaho.edu www.itsdownloads.uidaho.edu www.outreach.uidaho.edu www.onsite.uidaho.edu www.PrintOnline.uidaho.edu www.dfa.uidaho.edu www3.dfa.uidaho.edu www.registrar.uidaho.edu www.directory.uidaho.edu directory.uidaho.edu www.auxit.uidaho.edu auxit.uidaho.edu www.charolais.uidaho.edu www.nations.uidaho.edu nations.uidaho.edu www.image.fs.uidaho.edu image.fs.uidaho.edu www.training.uidaho.edu www.sites.uidaho.edu www.tracker.uidaho.edu tracker.uidaho.edu www.ctctitanium.uidaho.edu www.ixl.uidaho.edu ixl.uidaho.edu www.helpdesk.uidaho.edu helpdesk.uidaho.edu www.support.uidaho.edu support.uidaho.edu www.bioregionalplanning.uidaho.edu airvandalsetup.uidaho.edu -- kreagan
Resolution Time:  
Resolution: -- kreagan

 
 
   
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